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IT Engineer

Are you a service minded person that spread an aura of trust and energy around you? We have a critical function in-house and we are growing further our team - do you want to help out to make sure we improve IT service levels for a very exciting company? Is it in your path to strive for continuous improvement and to help us develop the best IT support in Europe, US and China?

 

Your Role

We are Team GPS at Zenuity.   Our purpose is to provide “Guidance & Problem Solving for the best experience to our end users”. We are looking for a team member who wants to be part of our global team and share our goals via working following responsibilities area:

  • End - user Support
  • IT Hardware Management (end-user equipment)
  • Configuration of Clients (such as phones, laptops)
  • Mobile Phone Services Management (such as SIM cards ordering)
  • Service Desk Co-ordination (such as escalation point, tickets come from Service Desk)
  • Incident and Problem Management 
  • Co-operation with our offices in Munich and Detroit with the plan to organize a truly global function.
  • Continuous improvements of our support processes, including documentation, automation and ad-hoc support procedures

 

Qualifications

To be successful in this role you should have practical experience of Microsoft Office applications; antivirus; software installation for end users and commonly requested end user adaptations to software as well as hardware. You should have knowledge of how O365 works, laptop/desktop, hardware and general knowledge. You should also have experience of local area network setups and maintenance of the same (switch, router and wireless access point). Zenuity has a multiplatform environment (Windows/Linux/Mac) so it is necessary to have experience of supporting this type of development atmosphere. It is a must to be able to communicate and give support in English and it is a plus if you are also able to speak German. We also believe that you are a customer oriented and outgoing person with great social skills.

  In addition we believe you meet the following requirements: 

o   IT related education or experience from similar work

o   Minimum 2 years of experience from similar work

o   Enjoy working in an international organization with people from different cultures

o   Share our Zenuity values; I dare to, I am curious, I engage, I trust and I share…with the highest integrity

Or, know someone who would be a perfect fit? Let them know!

Gothenburg, Sweden

Lindholmspiren 2
417 56 Göteborg Directions

Making safe and intelligent mobility real.

At Zenuity, we lead the global movement of crafting tomorrow's mobility with the software platform of choice. Our mission is to “Make safe and intelligent mobility real, for everyone, everywhere”. This statement marks our conviction and dedication to bring autonomous driving out on the streets for real and is at the center of everything we do.

We could not dream of achieving this without our great teams of very talented people. We are on this journey together and our agile way of working is reflected throughout our entire organization; it is part of our culture and how we work, develop and grow together.

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